Cancellation & Refund Policy

Order Cancellations

Orders may be cancelled within 24 hours of purchase for a full refund.
To cancel, please email us at trunc929@gmail.com with your order number and details.

Refunds for Damaged Items

If your order arrives damaged or defective, contact us within 48 hours of delivery.
We’ll arrange return shipping and issue a full refund or replacement, including shipping costs.

Returns for Non-Damaged Items

You may return an item within 14 days of delivery for a refund or exchange if:

  • It is unused

  • In its original packaging

  • In the same condition as when received

Customers are responsible for return shipping unless the return is due to an error on our end.

Refund Processing

Once we receive and inspect your return, we’ll notify you about your refund status.
If approved, your refund will be issued to your original payment method.
Processing time may vary depending on your bank or payment provider.

Exceptions

  • Custom or personalized items are non-refundable unless damaged upon delivery

  • Final sale and clearance items are not eligible for return or refund

Questions?

We’re here to help. Contact us at trunc929@gmail.com with any questions about your order, cancellation, or refund.